Return Policy | Women Formal Styles Dresses – Ohmollydress  

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Refund and Return Policy

Refund & Return Policy

Thank you for shopping at OhMollyDress. We want you to be completely satisfied with your purchase. If for any reason you are not, you may request a return or refund under the conditions below.

 

1. Return Period

You may request a return within 7 days of receiving your order.
Returned items must be in new condition — unworn, unwashed, free of stains or odors, and with all original tags and packaging intact.

 

2. Shipping Fees

  • Return shipping costs are the responsibility of the customer
  • Original shipping fees are non-refundable.
  • We do not charge any restocking fees.

 

3. Return Process

  1. Contact Us — Please email contact@ohmollydress.com or submit your return request HERE before sending your return. Include your order number, reason for return, and any supporting photos if applicable.
  2. Pack Your Item — Place the item securely in its original packaging along with your order information.
  3. Ship the Return — Use a trackable shipping service to ensure your package safely reaches us. We are not responsible for returns lost in transit.
  4. Email us the tracking number — Please send us the tracking number by email so that we can track the package at any time.

 

4. Refunds

Once your return is received and inspected, we will notify you by email about the approval or rejection of your refund.
If approved, your refund (minus shipping fees) will be processed to your original payment method within 5 business days.

Please note:

  • Original shipping fees are non-refundable.
  • Tips (gratuities) are non-refundable.

 

5. Non-Returnable Items

The following items cannot be returned or refunded:

  • Worn, washed, or damaged items
  • Items with tags removed
  • Returns requested after 7 days
  • Custom-made style dress
  • Do not accept return requests for orders where multiple items were purchased just for trying on and returning.
  • Sale or gift items (unless defective)

 

6. Damaged or Defective Items

If you receive a defective or damaged item, please contact us immediately at contact@ohmollydress.com with photos and details of the issue. We will review your claim and provide a solution as quickly as possible.

 

7. Exchanges

If you wish to exchange an item, please contact us at contact@ohmollydress. 

 

8. Contact Us

For any questions regarding this policy, please contact us at:

Email: contact@ohmollydress.com

Last updated: October 5, 2025