FAQ – Ohmollydress

About Ohmollydress

Yes. Ohmollydress has been serving customers worldwide since 2021. We specialize in homecoming dresses, prom dresses, formal gowns, and special occasion wear. Every dress is photographed by our team, and we provide real customer photos and videos on TikTok and Instagram. We also offer secure checkout, customer support, and a return policy for eligible items.

Ohmollydress is an online dress retailer serving customers worldwide. Our operations team is based in China, and we work with trusted manufacturing and logistics partners to deliver dresses to customers across the United States, Canada, Australia, the United Kingdom, and other countries.

As an online-only business, we are able to focus on offering a large selection of homecoming dresses, prom dresses, and formal gowns at affordable prices.

Great question! Ohmollydress is fully online and works directly with our in-house manufacturing team. By cutting out the middleman, we're able to offer fashion-forward dresses starting from just $40 — without ever compromising on quality.

Sorry, we don't have a physical strore. We just sell onlline.

You can contact our customer support team in the following ways:

  • Email: support@ohmollydress.com
  • Contact Form: Go to the “Contact Us” page on our website and submit your message directly
  • Order-related help: Please include your order number so we can assist you faster

Our customer service team usually responds within 24–48 hours (Monday–Friday).

If you need urgent help (for example, order changes or delivery issues), please mention “urgent” in your subject line so we can prioritize your request.

Orders & Sizing

Yes, all our dresses are the same as photos. You can visit our Tiktok: https://www.tiktok.com/@ohmollydress or Instagram: https://www.instagram.com/ohmollydressto see the real dresses we made.

Please visit our size guide https://ohmollydress.com/pages/size-guide. If the standard size does not fit you, we highly suggest you choose our free custom size service, which requires your bust, waist, hips, and height.

It depends on the style! If you see a "Custom Size" option on the product page, that dress is available for custom sizing. Simply select it and enter your measurements at checkout.
If no "Custom Size" option is listed, that particular style is only available in our standard sizes.
Not sure which size to choose? Check our [Size Guide] for measurements and fit tips!

We generally recommend sizing up for the most comfortable fit. You can also check our Size Guide for detailed measurements to help you decide — if your measurements fall between two sizes, go with the larger one.

Still unsure? Feel free to contact us with your measurements and we'll help you find the best fit! 📧 contact@ohmollydress.com.

We cannot guarantee size changes after an order has been placed, as production may have already begun. However, we recommend reaching out to our customer support team as soon as possible — we'll do our best to help!

📧 contact@ohmollydress.com

Shipping & Delivery

Yes! Simply select "Expedited Shipping" at checkout for a faster delivery option.

If you forgot to select expedited shipping when placing your order, contact our customer support team as soon as possible and we'll help you arrange it by paying the difference.

All the orders are made to order. The dress-making time is about 7-10 business days, and the shipping time is about 3-5 business days. If you need a dress urgently, please send us the dress link, your size, your country, and when is your date. We will let you know whether we can make it in time!

We ship worldwide.

Standard Shipping fee: $14.99;

Expedited Shipping fee: $34.99.

Sales tax is included in the prices shown.
Note: Remember that certain countries charge duty tax for customs imports that you might be required to pay. For information, ask your local customs office.

Returns & Refunds

Return request must be sent to us within 7 days of the order package arrived. Please check when you signed for your parcel before posting. We are sure 7 days is enough to make sure the item is fit or not, need or not.  Returns that are late because you were away on holiday or your event was cancelled will be refused -no exceptions. Fore more details, please read HERE.

We will refund the money to your original payment method.

Return shipping costs are the responsibility of the customer.

If your return is approved, please ship the package asap. Your refund will be processed one the package arrived.

Return shipping costs are your responsibility. We recommend using a trackable shipping service to ensure receipt of your return.

Homecoming & Prom Questions

We recommend ordering at least 1–2 months before your event to allow enough time for production and shipping — especially if you're ordering a custom size.

The most popular homecoming dress colors usually change slightly each year, but these shades are consistently top choices:

  • Pink shades (light pink, blush, baby pink) — the most classic and feminine choice
  • Blue tones (royal blue, light blue, navy) — elegant and very popular for photos
  • Red (classic red, wine red, burgundy) — bold and eye-catching for a standout look
  • Black — timeless, slimming, and always in style
  • Green (sage green, emerald) — trendy and fresh, especially for 2026 season
  • Purple (lavender, lilac) — soft, dreamy, and very popular for homecoming
  • Yellow — bright, youthful, and perfect for a fun, vibrant look

If you want a safe choice, pink, blue, and black are the most consistently best-selling colors every season.

The biggest homecoming dress trends for 2026 include:

  • Short & fitted silhouettes — easy to dance in and ultra-flattering
  • Ruched bodycon dresses — gathered fabric that hugs your curves beautifully
  • Corset bodices — structured and figure-enhancing
  • Sequin & metallic fabrics — perfect for catching the light on the dance floor
  • Bold colors — navy blue, hot pink, and red are the must-have shades this season

At Ohmollydress, we design with these trends in mind — shop our 2026 Homecoming Collection to find your perfect look, starting from just $40!

Don't worry — this is completely normal for shipped dresses! Here's how to get it looking perfect:

  • Steam it — a handheld steamer is the easiest and safest option
  • Hang it up — for light wrinkles, simply hang the dress in a steamy bathroom for 20–30 minutes
  • Iron on low heat — if needed, use a low-temperature iron with a cloth between the iron and the fabric to protect it

Avoid high heat, as it may damage delicate fabrics.